Consumers are using new digital tools for social shopping, and marketers are missing out on the opportunity.
Managing your Yelp page and understanding how it can attract — or repel — new customers is more important than worrying about the recent Yelp court ruling.
Facebook acquisitions give the company access to new talent, new markets and new innovations.
Poor planning for social customer service results in long response times and an inconsistent customer experience.
A new survey from Scanlife details how often consumers interact with online coupons, deals and how mobile is impacting shopping.
A new survey found that for people who create videos regularly, more prefer to share them via email than on YouTube.
Why millennial mothers are getting fed up with their favorite social channels, and what brands can do to keep them interested.
Here are some of the important milestones from the ephemeral messaging app’s first three years.
With the holiday season approaching, marketers are gearing up to spend most of their digital budgets on Facebook.
Check out these eight ingenious apps (and three really weird ones) that let you talk with your home from your smartphone.