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Today’s free eBook of the Day is business book Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Businessby Forrester analysts Josh Bernoff and Ted Schadler.

The eBook edition is free until tomorrow as part of a promotion for the print edition, which comes out next week. Kindle has the free download.

Empowered
addresses how companies can leverage the power of technology and employee skills to help serve customers.