Google users have reported seeing error messages or experiencing unusual behavior when logging in to Google Talk. The company responded to complaints earlier this morning, but doesn’t have an explanation just yet.
The issues were upgraded from a service disruption to a full service outage at 6:50 a.m. EDT. The best Google could promise was another update within an hour.
In the company’s Apps Status Dashboard, Google wrote:
We’re aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 7:50 AM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.
One hour later, a similar message appeared:
We are continuing to investigate this issue. We will provide an update by 7/26/12 8:50 AM detailing when we expect to resolve the problem.
Our team is continuing to investigate this issue. We will provide an update by 7/26/12 9:50 AM with more information about this problem. Thank you for your patience.
Hopefully, they’ll be up and running soon.
UPDATE: At 10:50 a.m. EDT, Google announced that service for Google Talk had already been restored to some users. The company added, “We expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”
By 11:25 a.m. EDT, Google finally resolved the issue. “The problem with Google Talk should be resolved,” they wrote. “We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.”
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