Have you ever submitted a complaint over social media? If not, I recommend it for the next time you have a problem. You’ll be surprised at how fast a company will get someone responding to your query if it’s public for the world to see. This is the new era of customer service, and this new infographic from ZenDesk takes a look at the new phenomena.
62% of consumers surveyed have used social media to make a customer complaint, and retail, telephone and air travel industries are the most used by consumers who use customer service. I feel we’ll see more of those customer service options where you can sign in with Facebook or chat with a live person who then establishes a relationship with you. Cool stuff on the infographic, check it out below.