Why it’s time for the barriers between social media management and customer service to fall.
Twitter rolling out more photo-centric redesign. FarmVille loses 4 million daily active users over one year. These stories, and more, in today’s Morning Social Media Newsfeed.
Customers are turning to social media for their customer service needs, and airlines are answering the call.
What can social learn from traditional customer service? Actually, a lot.
Datamark’s white paper tracks trends shaping call center and multichannel customer service in 2014.
With consumers turning to social media for customer service, businesses need to develop a strategy to deal with customer feedback on social channels — or suffer the consequences.
Five Vine clips are shared every second on Twitter and branded Vines are four times more likely to be shared than branded online videos.
Target waited until December 15 to post a customer notice acknowledging the data breach that began over Thanksgiving weekend.
The importance of personal service is slowly diminishing but will continue to act as a safety net in cases where self or crowd service fail to provide answers to customer queries.
Social media overkill like overtweeting may be driving your customers away.