Foursquare reportedly has plans to package its data for advertisers to use outside Foursquare, but some marketers say they are actually using the check-in service to talk to their customers on the network itself. Here are three things they like about the platform.
Despite what the advertising copy read, the makers of Oreo weren’t dunking in the dark. Expion created the social media command center that powers Oreo and other brands owned by Mondelez International. “We’re the technology backbone through which the information flows,” explained Expion CEO Peter Heffring.
Brands have jumped in whole-heartedly to social marketing in 2012, with active Facebook Pages and sponsored ads, Google+ pages, YouTube channels – you name it. And while headcount and budgets have been growing for this direct marketing channel, the effectiveness is still eluding many C-level marketers. Is it working, and how do you tell? Here are five measurement strategies that will increase social effectiveness.
A rant from an angry customer or a weird tweet from a CEO can quickly become a PR nightmare if it’s not handled correctly. At Expion’s Racing Ahead 2012 social business summit, social media experts discussed worst-case scenarios and how to prevent them.
Raleigh, NC – “What happens in Vegas does not stay in Vegas anymore,” said Coca-Cola senior channel marketing manager Laura Ruff. While this was bad news for Prince Harry, it can work out well for brands. At Expion’s inaugural Social Business Summit, Racing Ahead 2012, Ruff showed how incorporating fan reactions to a brand on social media can actually be a fun part of the company’s strategy. Social, local, and mobile channels present a “profound opportunity” for helping customers tell a brand’s story, said Ruff.