Datamark’s white paper tracks trends shaping call center and multichannel customer service in 2014.
Twitter rolling out redesign to give desktop users a mobile feel. The “Google of Eastern Europe” partners with Facebook to provide posts in search results. These stories, and more, in today’s Morning Social Media Newsfeed.
Though it was acquired by Google in 2011, Zagat is holding its ground as a stand-alone review service with the release of a new website and mobile app for Android and iPhone.
IFTTT, whose name is an acronym for “if this then that,” gives users the opportunity to create if/then tasks across Web services and apps.
In its update for iOS two months ago, Shazam quietly launched a feature for iPad users called auto-tag, which allowed users to leave Shazam’s tagging, or sound-identifying, feature on, even when they weren’t interacting with the tablet. Expect to hear more about the feature later this summer when Shazam launches the feature for iPhone as well.
Yahoo has acquired the video-production app Qwiki, the company said today.
LinkedIn will bring the smarter search functionality it launched for on desktop in March to its mobile apps, the company said today.
Flipboard, an app that allows users to read the content that has been shared in their social networks, launched an iOS update today that delivers on an earlier promise to import users’ Google Reader RSS subscriptions and adds additional ways of sharing content to social networks from the app.
DuckDuckGo, the search engine that does not profile its users or personalize their results, released its search app today for iPhone and iPod, riding a wave of increasing interest in its products since it was revealed in early June that competing search engines share at least some data on users with the U.S. government.
While games continue to be the most widely used mobile apps, users in the 24-35 year-old demographic use them substantially less, suggesting that the apps may see their popularity wane, according to app analytics company Flurry.