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Facebook Down, Google+ Up With Customers (San Francisco Chronicle)
Changes Facebook has made to its user experience, such as Timeline, along with concerns over privacy, have brought down the social network’s consumer satisfaction score, according to a new report. Meanwhile, Google’s social network, Google+, scored fairly high in an annual survey of 70,000 customers by the American Consumer Satisfaction Index and analytics firm ForeSee. The Huffington Post Facebook scored a lowly 61 out of 100 in customer satisfaction among active users, an eight-point drop from 2011. Twitter and LinkedIn fared only slightly better with 64 and 63, respectively. Pinterest received a score of 69, while YouTube had 73. Google+ topped all these with 78. Daily Mail Because social media so frequently involves the sharing of personal information, privacy remains a major concern for users. The sheer volume of advertising on these sites is another contributor to low satisfaction. The Atlantic Wire The user contraction news was enough to put Facebook stock below the 30 mark — above which it had stabilized over the last month — because people are exactly what Facebook sells. If we learned anything from the recent sale of Digg, which went for the dismal price of $500,000, it’s that a social network is only as valuable as its users. TIME.com/Techland It’s important to remember that Facebook has more than 900 million users compared to Google+’s 250 million, with reports in the past claiming that Google+ users engaged very little with the site. Still, the people who actually do use Google+ seem to like it. Read more