What’s The ROI Of Social Media? Why Brands Need To Embrace Online Culture [INFOGRAPHIC]

It’s all well and good signing your brand up for Twitter or emblazoning your logo on a Facebook Page, but if you’re not actively engaging with your customers, listening to their complaints and delivering first class support, not only are you wasting your time, but you might actually be hurting the reputation of your business.

Read more at AllTwitter

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